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Refund Policy

Effective Date: 04/07/2025
Last Updated: 04/07/2025
 

At Red Handed Investigations, we are committed to delivering professional, ethical, and results-driven investigative services. Due to the nature of our work, which often involves time-sensitive and resource-intensive activities, our refund policy is outlined below.
 

 

Service-Based Refunds
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As a provider of bespoke investigative services, we do not offer refunds for services already rendered. This includes, but is not limited to:

  • Surveillance operations

  • Process serving

  • Tracing and background checks

  • Corporate or infidelity investigations

Once work has commenced, fees are non-refundable unless otherwise agreed in writing.

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Cancellations Before Work Begins
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If you cancel your instruction before any work has commenced, you may be eligible for a partial or full refund, depending on:

  • The notice period provided

  • Any preparatory work already undertaken

  • Third-party costs incurred (e.g. travel bookings, database access)

All cancellations must be made in writing.

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Exceptional Circumstances
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We may consider a discretionary refund or credit in the following cases:

  • A clear administrative error on our part

  • Inability to deliver the agreed service due to unforeseen circumstances beyond your control

Each case will be reviewed individually, and any refund issued will be at our sole discretion.

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How to Request a Refund
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To request a refund or raise a concern, please contact us at:

Red Handed Investigations:


📧 simon.green@redhandedinvestigations.co.uk
📞 07356 234085
📍 Blackpool Enterprise Centre

       Lytham Road

       Blackpool

       FY4 1EW

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Please include your case reference number and a brief explanation of your request. We aim to respond within 5 working days.

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Your Consumer Rights
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This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK legislation

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